Guest F.A.Q.

You Deserve a Blue Ridge Break 

Below are Frequently Asked Questions (FAQ) with answers. *BYO means (Bring Your Own). 

PRIOR TO BOOKING Q's:

What are your Current Specials? The best way to learn of our Specials is to (A) Be on our mailing list or be a past guest, or (B) Give the office a call. Currently, we offer Stay 6 Nights and get the 7th FREE, available year-round including holidays. And Repeat Guests: Complimentary early check-ins and late check-outs (as long as the property is clean and available).

POST BOOKING Q's:

How and where do I check-in? We signed the no-contact pledge! Go straight to your cabin and use your supplied door code or lockbox code.

Late Check-outs and early Check-ins? We try to be a little flexible and allow wiggle room of an hour or two, but only if the cabin is clean and ready and/or no guests are coming the afternoon you are departing. Game time decisions for sure! More than 1-2 hours and there can be a convenience fee of $35 added with your permission.

Do you supply linens, blankets pillows & towels? Yes, we supply these items! Pro Tip: BYO beach towels for if your cabin has a hot tub or water access.

What is included in the "Starter Set" of basics provided? We supply only a roll of toilet paper per bathroom, a roll of paper towels, hand soaps and some dish soap, enough for a night or two, but probably not enough to get you through your entire trip. Please bring additional or pick some up locally when at the store. Pro Tip: Pack some extra trash bags regardless, they always come in handy.

Do you supply condiments and coffee? BYO Coffee and Condiments. We no longer supply shared items (since COVID). Your cabin is equipped with a drip coffee maker unless clearly noted a Keurig is provided. Feel free to BYO-Keurig from home, a lot of guests do! 

Do you supply firewood for Fire Pits or Wood-Burning Fireplaces? Most homes do not supply firewood, but you can pick some up at most gas stations, box stores and grocery stores.

What about grills? We supply gas for the propane grills, but BYO CHARCOAL for charcoal grills.

How equipped is our kitchen? Your kitchen is equipped with what you need to prepare and serve basic meals. We welcome you to bring your favorite knife or kitchen staples that you cannot live without. Our kitchens will be supplied more basic than home.

Can I switch dates or cabins? It depends on how in-advance your request is. We typically do not allow last-minute date changes by more than a day or two and rarely cabin switches unless well in advance.

Can I shoot guns, light fireworks, smoke inside or ride a dirt bike/ATV on property? No, absolutely not.

DURING & POST STAY Q's:

What happens if I have an issue while at the cabin? First check your Welcome Book to see how to work an amenity, often the answer is simple and in the book! Next message or call us if you have a complaint! That is easier and better than not telling us! We want to meet your expectations and will do our best to fix all issues within our power.

What are my Check-out Instructions? Instructions are posted at your cabin and inside your Welcome Book. They include, but are not limited to, starting a load of towels, doing your dishes, locking doors, closing windows, turning the HVAC to a recommended temperature and removing your trash.

I forget an item at the cabin! Please double and triple check before you depart. Retrieving, boxing and mailing items is very labor-intensive and expensive. We will pass along at least a $25 fee PLUS the cost to ship items to guests. We prefer you bring everything you brought!

I cancelled my reservation and want to see if I qualify for a partial refund? If we re-booked some or all of your stay, you are entitled to a partial to near full refund. We will issue a credit to your card on file, but only AFTER your original departure date.